Refund policy

Last updated: September 23, 2026

At Aurevon Watches, we want our customers to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

30-Day Return Period

You may request a return within 30 days of receiving your order. Return requests submitted after this period may not be accepted, except where required by applicable law.

Return Eligibility

To be eligible for a return, the item should:

Be returned in the same condition in which it was received.
Be unworn or unused, except for reasonable inspection.
Include the original packaging, accessories, manuals, and other items supplied with the product.
Include proof of purchase or order information.

We reserve the right to refuse returns that show signs of misuse, damage caused after delivery, or unreasonable wear.

How to Request a Return

Before returning an item, please contact us at gagqq9898@gmail.com with your order number and reason for the return.

Please do not send products back without first contacting us.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Return Address

Approved returns should be sent according to the instructions provided by our customer support team.

Our business address is:

Aurevon Watches
15 King St
Leicester LE1 6RN
United Kingdom

Please contact us before shipping a return to this address to ensure your return is handled correctly.

Return Shipping Costs

Unless the product is damaged, defective, incorrect, or applicable law provides otherwise, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error by Aurevon Watches or applicable consumer law requires otherwise.

We recommend using a tracked shipping service when returning products.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible at gagqq9898@gmail.com. Please include your order number, a description of the issue, and photographs where appropriate.

We will review the issue and, where applicable, arrange an appropriate replacement, refund, or other remedy.

Refund Process

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, it will normally be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been materially used, altered, or damaged after delivery.
Items returned without required components or accessories.
Personalised or custom-made products, where applicable and permitted by law.
Gift cards, where applicable.
Items that cannot legally be returned.

Nothing in this policy is intended to limit any statutory rights you may have under applicable consumer law.

Order Cancellation

Customers may request cancellation within 15 minutes of placing an order by contacting gagqq9898@gmail.com.

We will make reasonable efforts to accommodate the request. However, cancellation cannot be guaranteed and may no longer be possible once an order has entered processing, dispatch, or fulfilment.